Field notes
Things I'd say out loud, written down.
May 12, 2026
5 min
Agents are a feature. Orchestration is the product.
Every ops team is shipping agents. Almost none are building the brain those agents will need in eighteen months. Here's the work we should actually be doing instead.
Apr 28, 2026
4 min
Hire operators with agency. The rest is staffing.
The best ops teams in the world don't wait to be told what matters. If your team feels like a help desk, the problem isn't the tickets — it's who you hired and what you gave them permission to do.