Field notes
Things I'd say out loud, written down.
May 12, 2026
5 min
Agents are a feature. Orchestration is the product.
Every ops team is shipping agents. Almost none are building the brain those agents will need in eighteen months. Here's the work we should actually be doing instead.
Apr 28, 2026
4 min
Hire operators with agency. The rest is staffing.
The best ops teams in the world don't wait to be told what matters. If your team feels like a help desk, the problem isn't the tickets — it's who you hired and what you gave them permission to do.
Mar 9, 2026
5 min
Relationships are the technical skill.
The operators who compound aren't the ones with the cleanest Salesforce org. They're the ones every function trusts in the room. In this job, fluency in three or four stakeholder languages is as load-bearing as the schema underneath.
Jan 22, 2026
5 min
I designed this career on purpose.
Every move I've made was an intentional gap-fill. The goal isn't the next title — it's the shape of the system I'll be able to see end-to-end by the time it matters.